Order Cancellation Policy

Order Cancellation Policy

We understand that plans can change! If you need to cancel your order, please notify us within 24 hours of placing it, or before it is dispatched.

How to Request a Cancellation:

Want to Place a New Order After Cancelling?

If you wish to reorder after a cancellation, we will process it based on the original item details you had selected. Please note: No changes or replacements will be made to the original order.

Refund Process:

If you have already made a payment, your refund will be initiated through the same method of payment. Refunds are typically processed within 5 working days after your cancellation request is confirmed, subject to bank/payment gateway processing times.

Cash on Delivery (COD) Orders:

We reserve the right to cancel COD (Cash on Delivery) orders in the following cases:

  • Incomplete or incorrect shipping address

  • Unreachable contact number or call unattended

  • Non-serviceable delivery location

  • Repeated non-delivery attempts

  • Stock unavailability

Thank you for your understanding and cooperation.

Contact Us:
✉️ Email: support@smartclues.in